Shipping & Returns
We normally process your parcel with 24~48 hours if you place an order before 1 pm (Sydney time, Australia). If there is a stock issue, we will notify you immediately by email. Due to current Covid-19 situation, it will take longer than normal to reach your destination. It also depends on your location, and the shipping time frame may vary. Please keep up to date with the latest information and get more details by country on Australia Post website: https://auspost.com.au/service-updates/international-delivery-updates#destination-guide.
Australian customers also have the option to choose AusPost Express Post, which is over-night service on most postcodes. It's on request. Due to Covid-19, currently Australia Post won't guarantee the delivery time.
For urgent international orders, EXPRESS COURIER is available on request. Please feel free to contact us for it: firstname.lastname@example.org.
On the day that your order is shipped, you will receive a notification to confirm its dispatch which includes a tracking number so that you can follow your order through to delivery.
All prices on our site are displayed in Australia Dollars (AUD) by default. If you would like to view in a different currency, simply click the 'Select Currency' button in the upper left corner of the page and select your preferred currency via the drop-down list.
Prices include Australia GST and the overseas customs duties.
We want you to be completely in love with your order, but if something doesn't go quite smoothly, Please Do Not Panic. We offer you a simple and very generous return policy. Basically, you have 3 choices:
- Return for an exchange. You have 14 days period. We will cover one postage to re-send the replacement.
- Return for the store credit (3 year valid). You have 14 days period to return the item. We will cover one postage to re-send your new choice when you are ready to pick up something else.
- Return for the refund less postage. You have 7 days period. Postage and handling charges are not refundable. We won't ask the reason.
Postage must be covered by the customer to send the item back to us. In order for us to process your return, please make sure that the garment is in the original condition with the tags as received, such as unworn, unwashed, unstained, unperfumed...
If it's our fault, we will take full responsibility and deal with the issue case by case.
If you have any further inquiry, please feel free to contact us through Live-Chat on the right bottom corner. We can't guarantee the things always go smoothly, but we do guarantee that we will here always to help it out.
Duchess On A Budget