Shipping & Returns
We normally process your parcel the same day if you place an order before 2 pm. If there is a stock issue, we will email you straight away about it. Due to current Covid-19 situation, it will take longer than the normal period to arrive your place. It also depends on your location, and the shipping time frame can vary as well. Please keep yourself updated and get more details country by country on Australia Post website: https://auspost.com.au/service-updates/international-delivery-updates#destination-guide.
Australian customers also have the option to choose AusPost Express Post, which is over-night service on most postcodes. It's on request. Due to Covid-19, currently Australia Post won't guarantee the delivery time.
For urgent international orders, EXPRESS COURIER is available on request. Please feel free to contact us for it: [email protected]
On the day that your order is shipped, you will receive a notification to confirm its dispatch which includes a tracking number so that you can follow your order through to delivery.
All prices on our site are displayed in Australia Dollars (AUD) as a default. If you would like to view in the different currency, simply click on 'Currencies' button on the top of the page, and choose the one you prefer through the drop-down list.
Prices do not include any overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
We want you to be completely in love with your order, but if something doesn't go quite smoothly, Please Do Not Panic. We offer you a simple and very generous return policy. Basically, you have 3 choices:
- Return for an exchange. You have 14 days period. We will cover one postage to re-send the replacement.
- Return for the store credit (6 months valid). You have 14 days period to return the item. We will cover one postage to re-send your new choice when you are ready to pick up something else.
- Return for the refund less postage. You have 7 days period. Postage and handling charges are not refundable. We won't ask the reason.
Postage must be covered by customer to send the item back to us. In order for us to process your return, please make sure that the garment is in the original condition with the tags as received, such as unworn, unwashed, unstained, unperfumed...
If it's our fault, we will take full responsibility and deal with it case by case.
If you have any further inquiry, please feel free to contact us: [email protected] We can't guarantee the things always go smoothly, but we do guarantee that we will here always to help it out.
Duchess On A Budget